Frequently asked questions
Have a question? Start here. These are the things our customers ask most often.
Everything you need to know
How Stateline Docs works, from your first question to your signed document.
How am I billed?
You choose a plan when you are ready to download. 7 Day Access is $1.99 today, then $39.99/month after 7 days until cancelled. The yearly plan is shown as $8.99 per month and charged as one $108 payment each year. The exact terms appear above the pay button before you pay.
How can I cancel?
Open the Cancel Subscription page from the link at the bottom of any page and enter the email you used at checkout. You can also do it in your Dashboard under Settings, then Billing. You keep access until the end of the period you already paid for.
How do I download or print a document?
After payment your document is ready right away. Download it as PDF or Word from the confirmation page or from your Dashboard, where each document also has a Print option.
Where can I find my receipt?
We email a receipt after every payment. Your payment history is also in your Dashboard under Settings, then Billing.
Can I change a document after it is finished?
Yes. Open your Dashboard, choose Edit on the document, change your answers and save. Then download it again.
Do I have to pay?
You can answer the questions and see your preview first. Downloading the finished document needs 7 Day Access or the yearly plan.
How soon do I get my document?
Straight away. As soon as your payment goes through you can download it, and we also send a link by email.
What currency are prices in?
All prices and charges are in US dollars.
What do I need to make a document?
The details of the sale: who is buying and selling, a description of the item with any ID number, the price and the date. You can skip anything you do not know yet and write it in by hand.
Can I switch plans?
Yes. Contact us at support@statelinedocs.com and we will help you move to the other plan.
How can I pay?
Apple Pay, Google Pay, and major credit and debit cards.
Where are my documents kept?
In your Dashboard. Sign in with the same email address you used at checkout, by Google or by email link.
How do I sign my document?
Print it and sign it in pen, with the other party signing too. Each side should keep a signed copy. If you added the notary section, wait and sign in front of the notary.